Support Commitment
TIP
Open-Xchange encourages administrators to regularly update to the latest available release. To ensure a stable and up to date environment please note the different versions supported.
| Channel | Release | Support |
|---|---|---|
| Standard | Major | A major release might contain new features and bug fixes. The release cadence is four weeks. Support for a major release is 12 weeks long and ends with the availability of the next 3rd major release, i.e. after First Customer Shipment (FCS). |
| Patch | Patch releases are limited to bug fixes. A patch release can be requested for the current supported releases and limited to Severity 1 and 2 and Security Fixes. Issues with severity 3 will be fixed within the next two releases. | |
| LTS | Initial | Long Term Support releases are intended to be released every year. The initial LTS release will be based on a carefully chosen standard release that contain all changes (features and bug fixes) since the last LTS. A LTS release will be supported until the next LTS 'plus six months' to give customers enough time to schedule, test and rollout the upgrade. |
| Patch | Open-Xchange provides bug fixes for Severity 1+2 and Security Fixes. While severity 1 and 2 will be addressed as soon as possible, issues with severity 3 might be consolidated within the next 12 weeks. |
Open-Xchange Releases Support Commitment
| Release | First Customer Shipment (FCS) | Supported Commitment |
|---|---|---|
| v8.26 | 2024-07-03 | Discontinued Support |
| v8.27 | 2024-07-31 | Discontinued Support |
| v8.28 | 2024-08-28 | Discontinued Support |
| v8.29 | 2024-09-25 | Discontinued Support |
| v8.30 | 2024-10-23 | Discontinued Support |
| v8.31 | 2024-11-20 | Discontinued Support |
| v8.32 | 2024-12-18 | Discontinued Support |
| v8.33 | 2025-01-15 | Support Commitment (until FCS v8.36, April 2025) |
| v8.34 | 2025-02-12 | Support Commitment (until FCS v8.37, May 2025) |
| v8.35 (LTS) | 2025-03-12 | Support Commitment (until FCS next LTS + 0.5 Year) |
Open-Xchange LTS supported Components
| Charts | LTS Support Commitment | Standard Support Commitment |
|---|---|---|
| OX App Suite Core | ✅ | ✅ |
| OX Guard | ✅ | ✅ |
| OX Documents | ✅ | ✅ |
| OX Drive (drive-restricted) | ✅ | ✅ |
| OX App Suite Plugins | ✅ | ✅ |
| Ingress (Istio, nginx-ingress) | ✅ | ✅ |
| AI Integration (Available in the standard track only due it's volatile and evolving nature) | ❌ | ✅ |
| Connector for Business Mobility (EAS) | ❌ | ✅ |
| PDF Export (Collabora Support and Gotenberg Integration) | ❌ | ✅ |
| Video Conferencing Integration | ❌ | ✅ |